FAQ about Nucleolab

 

Answers to the most frequently asked questions about

 

the license purchase and the update of Nucleolab

 

 

What do I receive when I purchase a license for Nucleolab?

When you purchase a license for Nucleolab, you will be emailed a receipt for your order and an email that contains a license key for Nucleolab. There is no physical shipment. This license key is used to activate the evaluation version of Nucleolab, which turns it into a retail version that can be used indefinitely. Instructions on how to use the license key can be found in the license key e-mail.

The purchase of any license of Nucleolab includes one month of free e-mail support from the date of purchase and free updates for the first year from the date of purchase. For more information on updates, see below.

 

How much does a license of Nucleolab cost?

You can request a quote without obligation.

How can I pay the license of Radiolab?

We only accept payments using bank transfer.

 

After I purchase Nucleolab, how long does it take to receive the license key?

Once the purchase is completed (bank transfer confirmed), the license key will be sent out to the buyer. Keep in mind that the bank transfer process may require up to two business days. Therefore, if you do not receive your license information within 1 to 2 business days, please check your spam filter inbox. If your license information is not there, email us for more information.

  

Do I pay once for a license or does the license expire at some time?

The Nucleolab license is a full retail license. The license is NOT a subscription that needs to be renewed periodically. You pay once and you can use the license as long as you please with the version of Nucleolab that is available at the time of your purchase.

 

What technical support options are there?

Together with your purchase, you will receive one month free email support from the date of purchase. But the purchase price does not cover phone support or any other one-on-one support that requires assistance or a technical support.

 

Can I install Nucleolab on more than one computer?

Like most software, Nucleolab is licensed per computer, meaning you have to purchase a license for every computer you wish to install the software on. Multiple licenses can be purchased at a substantial discount. See below.

 

Do I get a discount if I purchase more than one license?

Yes. If you buy two or more computer licenses, it will be applied a discount. From the second license, a discount of 20% applies to each license (except to the first one).

 

If I decide to purchase a second license at some later time, can I still get a discount?

No. If you think you may need more than one license, please take advantage of the discounts offered for the purchase of two or more single licences.

 

Will Nucleolab continue to work when I purchase a new computer?

Yes. You can simply uninstall Nucleolab from the old computer, install the software on your new computer and ask us for your new license key without any additional charge.

 

I no longer wish to use Nucleolab. Can I return the product and get a refund?

No. You can download from www.radiopharmacy.net a trial version (demo) of Nucleolab that allows you to evaluate the program for 60 days. You can download from www.radiopharmacy.neta a demo that allows you to evaluate the program with limited time (up to 50 runs of the pr ogram). The trial version is fully functional. If you are not satisfied with the software, do not purchase it.

 

What is the update policy for Nucleolab?

Nucleolab has the same update policy as most commercial software. When you purchase a license for Nucleolab, you get a license for the latest version of Nucleolab that is available at the time of purchase. If a new version is released and you wish to upgrade, you will need to purchase an upgrade license for the new version.

 

How much does a software upgrade license cost?

Software updates for Nucleolab are free for the first year from the date of purchase. If you choose to purchase an upgrade license, you will be offered a discounted price at currently 50% of the retail price. The discounted pricing is only available to customers who own a license for a previous version of Nucleolab.

 

Will I be forced to update to a new version of Nucleolab?

No. If you purchase a license for Nucleolab, you will be able to use the version that was released at the time of purchase as long as you please. You will only need to purchase an upgrade license if you want to take advantage of the new features included with the update.

 

How do I upgrade my license to the latest version of Nucleolab?

Download from the website of Nucleolab the latest version of the program. But you must make a backup of the database of Nucleolab before install it, in order not to lose the data from your records of the database. This is a delicate process, so if you have any doubt please feel free to ask via e-mail.

 

I do not wish to upgrade. How do I reinstall Nucleolab?

If you do not wish to upgrade, simply install the version for which you have a license. But you must read carefully the manual of Nucleolab before install it, in order not to lose the data from your records of the database. This is a delicate process, so if you have any doubt please feel free to ask via e-mail.

 

Where can I download the current version of Nucleolab?

You can download the current version of Nucleolab from here:

 http://www.radiopharmacy.net/nucleolab.html

 

What kind of changes are  included in software updates?

From time to time we may provide software updates for Nucleolab that include functional changes, such as new features or support for new versions of Windows or Access. Note that version 1.0 of Nucleolab do not need Access.

 

How can I know when an update is available for Nucleolab?

Simply visit http://www.radiopharmacy.net/nucleolab.html and see the version and revision date of last update.

 

Will Nucleolab work with future versions of Windows or Access?

We cannot answer this question until the new versions of Windows or Access are actually available. Obviously, we can test Nucleolab only with the versions of Windows and Access that are currently available. We will make every effort to make Nucleolab compatible with future generations of Windows or Access. Note that version 1.0 of Nucleolab do not need Access.

 

 

Contact about Nucleolab

 

 

 

 


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